Will Silva
Work Portfolio
Lily Family
Lily Family was a healthcare application under development phase. It's objective is to ease the process of patient home care by a family member with its necessary professionals.
Objective
We were given an initial Figma prototype and tasked to improve features based on customer feedback. That included family members and the nurses that would be caring for the patient.
We also were aiming to find a greater connection to healthcare businesses. We had to interview hospital members to consider a business plan of a secondary software-as-a service product.
Methodology
Users were gathered through personal connections for family members and through the UserInterviews platform for nurses.
The tests were conducted remotely with the use of Figma prototypes.
Testing scripts were used in conjunction with ad-hoc interviewing under the discretion of the researchers.
Persona Creation
Our test inspired user personas for family members and nurses. We noticed that while the family desired more complex functionalities, the nurses desired practicality. Our decisions would have to look for the balance of both needs.
Main Insights
Lily Family Played 3 Roles and features have to address it clearly
Scheduling
Information
Communication
We noticed confusion when those needs were not made separate and clear for each page.
Communication is key, even if it's not the main functionality
Unexpectedly, users wanted to communicate with the family or the nurses on pages of informational resources and of medication updates on profiles.
Medical records are essential. They have to be a main feature.
The pages where hospital records were shown were first placed under low priority. These had to be given more value.
Main Design Changes
Insights page became more of a source of updates and scheduling. Not medical information.
The Insights page was originally intended to help with quick diagnostics, but its information features migrated to the patient profile, while it emphasized the organization of tasks.
Resources were given sharing functionalities
The page that offered protocols and tutorials began allowing for sharing so that all members could be on the same page.
We also defined how the customization of the resources page should occur.
Multiple nurses were added in the workspace and differential access was considered
A big issue was making multiple family members interact with multiple nurse specialties. More profiles were added.
Differential access to information became an option given by the main family member. That was made so that there would be no unnecessary features and the patient could have his privacy protected.
